Privacy Policy

The Website is operated by:

MYNDFUL Nutraceuticals Pvt. Ltd.

Website: https://myndfulnutrition.com/
Email: info@myndfulnutraceuticals.com

MYNDFUL sells nutraceutical products, including stress-relief and wellness gummies, to customers in India.

Depending on how you interact with our Website, we may collect the following categories of information.

A. Information You Provide Directly

When you place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing address
• Shipping/delivery address
• Order details
• Product preferences and purchase history
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

B. Payment Information

Payments made through our Website may be processed through third-party payment providers, including Razorpay.

We may receive information necessary to identify and reconcile your transaction, such as:

• Payment status
• Transaction ID
• Payment method
• Order amount
• Relevant transaction information

We do not intentionally store your complete debit card, credit card, banking, or other sensitive payment credentials on our own systems. Payment information is processed by the relevant payment service provider in accordance with its own privacy and security practices.

C. Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Website interactions
• Approximate location derived from technical information
• Referring website or advertising source
• Date and time of visits
• General usage and interaction information

This information may be collected through cookies, pixels, analytics technologies, and similar technologies.

We use cookies and similar technologies to operate, understand, improve, and market our Website.

These technologies may include:

Shopify

Our Website and e-commerce infrastructure are powered by Shopify. Shopify may process information relating to your use of our Website, shopping activity, checkout, and transactions.

Google Analytics

We use Google Analytics to understand how visitors use our Website, including information such as pages visited, traffic sources, device information, and general interaction patterns.

This helps us understand Website performance and improve the customer experience.

Meta Pixel

We use the Meta Pixel to understand the effectiveness of our advertising and marketing campaigns and to measure actions taken on our Website after interacting with our advertisements.

Meta may use information collected through the Pixel in accordance with its own privacy policies and terms.

Microsoft Clarity

We use Microsoft Clarity to understand how visitors interact with our Website. Clarity may collect information about interactions such as clicks, scrolling, navigation, and other Website activity.

We use this information to identify usability issues and improve our Website.

Managing Cookies

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our Website.

We may use personal information for purposes including:

• Processing and fulfilling your orders
• Delivering products to you
• Processing payments and preventing fraudulent transactions
• Providing customer support
• Communicating with you regarding your orders
• Responding to questions, requests, or complaints
• Improving our Website, products, services, and customer experience
• Understanding Website usage and performance
• Measuring advertising and marketing effectiveness
• Personalising or improving our marketing
• Sending promotional communications where permitted and where you have provided the necessary consent
• Maintaining business, accounting, tax, and transaction records
• Detecting, preventing, and addressing fraud, abuse, security incidents, or other unlawful activity
• Complying with applicable legal and regulatory requirements
• Enforcing our terms, policies, and legal rights

We seek to use personal information only for legitimate and reasonably necessary purposes connected with our business and your interaction with us.

When you place an order, we use the information necessary to process and deliver that order.

This may include sharing relevant information such as your:

• Name
• Phone number
• Shipping address
• Order details

with delivery, logistics, fulfilment, technology, and other service providers where necessary to complete your purchase and provide our services.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our products and services.

These may include:

• Shopify — e-commerce platform and related services
• Razorpay — payment processing
• Shipping and logistics providers
• Technology and hosting providers
• Analytics providers such as Google Analytics
• Advertising and marketing platforms such as Meta
• Website analytics providers such as Microsoft Clarity
• Professional advisers, accountants, auditors, or legal advisers
• Government authorities, regulators, courts, or law-enforcement agencies where required by applicable law

We do not sell your personal information as a standalone commercial product.

Third-party service providers may process information according to their own privacy policies and applicable contractual or legal obligations.

Where permitted by applicable law and based on the permissions available to us, we may contact you regarding:

• New products
• Offers and promotions
• Product updates
• Educational or informational content
• Other marketing communications relating to MYNDFUL

You may opt out of promotional email communications by using the unsubscribe mechanism included in the relevant communication or by contacting us at:

info@myndfulnutraceuticals.com

Please note that even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, or responses to customer-service requests.

Depending on the circumstances and applicable law, we may process personal information where:

• You have provided consent;
• Processing is necessary to provide a product or service you requested;
• Processing is necessary to fulfil an order or take steps relating to an order;
• Processing is necessary to comply with a legal obligation;
• Processing is necessary for legitimate business purposes, where permitted by applicable law; or
• Processing is otherwise permitted or required under applicable law.

Where processing is based on consent, you may withdraw that consent subject to applicable law and the consequences of such withdrawal.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Subject to applicable law, you may have rights concerning your personal information, which may include:

• Requesting information about the personal data we process about you;
• Requesting correction of inaccurate or incomplete information;
• Requesting deletion of personal information where applicable;
• Withdrawing consent where processing is based on consent;
• Requesting information regarding how your personal information is processed;
• Raising a complaint regarding our handling of personal information.

To exercise an applicable right or raise a privacy-related request, contact us at:

info@myndfulnutraceuticals.com

We may need to verify your identity before processing certain requests in order to protect your information from unauthorised access.

We will handle requests in accordance with applicable law.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions;
• Provide customer support;
• Maintain business and transaction records;
• Comply with tax, accounting, legal, regulatory, and other obligations;
• Resolve disputes;
• Prevent fraud and abuse; and
• Enforce our agreements and protect our legal rights.

The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal or regulatory requirements.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, loss, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Our Website may contain links to third-party websites, platforms, or services.

Those third parties operate independently from MYNDFUL and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party service you use.

Our Website and products are intended for adults.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at info@myndfulnutraceuticals.com so that we can take appropriate steps.

We may update this Privacy Policy from time to time to reflect changes in:

• Our business practices;
• Our Website or services;
• Technology;
• Applicable laws or regulations; or
• Privacy and security practices.

When we make changes, we may update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to periodically review this page for the latest version.

If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

MYNDFUL Nutraceuticals Pvt. Ltd.

Email: info@myndfulnutraceuticals.com
Website: https://myndfulnutrition.com/

We will endeavour to address privacy-related requests and concerns in accordance with applicable law.

This Privacy Policy is governed by the applicable laws of India.

Any disputes relating to this Privacy Policy or the handling of personal information shall be subject to the applicable jurisdiction of Indian courts and authorities, subject to applicable law.